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George Keech
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Senior Customer Experience Specialist - Accounting Support Xero
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Finance Assistant Apprentice

My first job after completing my A-Levels was a Finance Apprenticeship I did at North Hertfordshire College. I worked in the Finance department four days a week learning the likes of Accounts payable, Credit Control, Audit and Banking while studying for my AAT Level 2 & 3 the other one day a week at the college.

Accounts Assistant Apprentice

I work for Bracey's Accountants Limited as an Accounts Assistant to get some experience of the working world of an Accounting Practice. I continued here until I had finish my Level 3 AAT.

Customer Experience Specialist - Accounting Support

I moved to work for Xero in late 2015 where I saw the job advertised online. I spend 18 months supporting out customers where I upskilled in multi specialist areas such as Fixed Assets, VAT and Report Templates.

Senior Customer Experience Specialist - Accounting Support

Since April 2015 I have been a Senior within this team, I now assist with supporting new starters and the team in their day to day role supporting customer, dealing with escalated queries, coaching / review of new recruits and delivering month Quality reviews.

My name is George, I live in a small town in Bedfordshire with my boyfriend Jamie and two house rabbits, Milo and Bambi. 

I work in the world of fintech - financial technology - for a company called Xero in the Customer Experience Team. 

We're a online accounting software company used by accountants, bookkeepers and businesses all over the world. My Role is a Senior Customer Experience Specialist and I am based in Milton Keynes.  

Accounting, banking & finance

If there is one thing I have learn't in my career it is if you want to follow a passion and try something new then do it.

I used to always follow paths that other people assumed I wanted to go down and taking the opportunity for change and to work for a company I am truly passionate about has inspired me to always challenge and believe in myself and give 100% every day.

Give something different a go and you'll be amazed what you might stumble across.

My Education
Business Studies, English Language, English Literature, History, Mathematics, Dance , Photography

I loved Business Studies and Mathematics but always wanted to keep my time at school different. I was lucky enough to have the opportunity to do subjects at school which weren't the 'standard', this mean't alongside my passion for Mathematics and Business Studies I also did Photography, Dance, and Sign Language.

I disliked however exam based some subjects were, I deal with pressure much better for coursework and mixed exam / coursework based courses.

More about me
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