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Bernadette Conroy
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Learning DesignerSpecsavers
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Sales Assistant, Gregg's the Bakery, Salford

I learnt about customer service, dealing with people, handling money, and working as part of a team. A sales assistant is someone who is on the front line of a business serving customers. I had to clean the shop, arrange the products, serve customers, answer questions, and take money

Sales Assistant, Klick Photopoint, Manchester

I learnt about dealing with people, developing photographs, handling money and answering questions. A sales assistant in the photography industry is someone who develops photographs and advises on the best results. I learnt about working in a team, providing excellent customer service, managing expectations and selling products.

HR Assistant, Perkins Engines Company Ltd, Peterborough

An HR Assistant supports more senior members of the HR team by undertaking lots of administration tasks. I was primarily involved in supporting recruitment and resourcing and so carried out tasks such as updating candidate spreadsheets, contacting candidates, giving feedback, sending letters, creating and sending contracts from a template, and logistically arranging assessment centres.

Human Resources Advisor, The Burnden Group Ltd, Bolton

I supported recruitment, from working with managers on vacancies, writing job descriptions, working with external recruitment consultants, and writing job adverts. I then reviewed applications and CVs and supported managers in effective interviewing and selection and completed all the associated administration. I also supported managers to carry out disciplinary meetings in a fair and effective manner, adhering to all legislation and company policies. I also issued contracts and supported the general administration of the department, including some salary and payroll tasks.

Graduate Management Trainee, Specsavers Optical Superstores Ltd, Southampton

I worked in different parts of the business. In a store team to understand the operations, the customer journey, store policies and procedures. I supported stores through training and coaching and learnt about optics. I supported regional meetings and worked in the Retail Communications department. I organised partner visits to Guernsey and worked on projects such as customer satisfaction surveys and store staff benefits. I provided support and advice on customer complaints for both customers and store partners. I created processes for design, quality checking and delivery of new products. I supported the recruitment of pre-reg optometrists.

Regional Development Manager, Specsavers Optical Superstores Ltd, Manchester

I provided learning and development solutions for staff through the delivery of the staff career development programme and post course support, in number of areas including optics, customer service and general retail skills. I supported 20 stores in one region through operational and people-focussed bespoke store visits to aid in the achievement of store business plans. I coached and influenced store staff to drive employee engagement and enablement in stores. I designed and delivered regional meetings. I also managed the store preparation and implementation of a new computer system across 49 stores and supported them operationally.

Regional Apprenticeship Assessor, Specsavers Optical Superstores Ltd, Manchester

As an apprenticeship assessor at Specsavers, I was responsible for the operation of the apprenticeship programme in the North West. I maintained close working relationships with apprentices, store managers and store partners to ensure learners achieved the successful completion of their qualifications within the planned timeframe. I was responsible for business development in the area, including marketing, store engagement and recruitment support. I delivered and recorded high-quality support and assessment in line with company policies and complying with the framework, Ofsted and SFA criteria.

Learning Designer
Specsavers

I am responsible for the research and design of effective training interventions across the business, including all required learning materials / resources, focused on all non-qualified store staff members (including in-store trainers). I also deliver select bespoke workshops as well as the Career Development Programme for in-store trainers

English, French
Retail
My Education
Business Studies with Human Resource Management (Degree with Honours (BA Hons))
Sheffield Hallam University
Sheffield, England
Business Studies, French, Mathematics, Physics, Religious Studies, RE, General studies
St Bede's College, Manchester

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